Shipping and Refunds policy

Last updated: February 3, 2026

Shipping

At OLANBAGS, we are committed to delivering thoughtfully crafted products with care and transparency. This policy outlines our shipping practices and your rights to refunds under Australian Consumer Law.

1. Processing Times

2. Delivery Timeframes

3. Shipping Addresses

4. Risk Title

5. Refunds & Remedies (Australian Consumer Law0

6. What Is Not Covered

7. Fauly Or Damaged Items

1. processing times

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.


Once your order has been dispatched, you will receive a confirmation email with tracking details where available. During peak periods or promotional events, processing times may be extended.

2. delivery timeframes

Delivery timeframes are estimates only and may vary depending on your location and courier service.
 

OLANBAGS is not responsible for delays caused by circumstances beyond our control, including carrier delays, weather events, or customs processing.

3. shipping addresses

Please ensure your shipping address is entered correctly at checkout.
 

OLANBAGS is not responsible for parcels delivered to incorrectly provided addresses.

4. risk title

Responsibility for goods passes to you once delivery is completed to the address provided at checkout.

5. refunds & remedies (australian consumer law)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL).
 

You are entitled to a repair, replacement, or refund if your item:

  • Has a major fault
  • Is unsafe
  • Is not as described
  • Is significantly different from what was shown or represented

Where a product fails to meet acceptable quality standards and the issue is not considered major, you may be entitled to a repair or replacement.
Nothing in this policy limits your statutory consumer rights.

6. what is not covered

We do not offer refunds or returns for:

  • Change of mind
  • Incorrect selection
  • Preference-based reasons (including colour or style)
  • Normal wear and tear
  • Damage caused by misuse, overloading, improper care, or accidental damage
  • Items used beyond what is reasonable to assess their condition

7. faulty or damaged items

If your item arrives faulty or damaged, please contact us within 7 days of delivery at info@olanbags.com.au.
 

To assist with assessment, we may request:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and original packaging

Once reviewed, we will advise the appropriate remedy in line with Australian Consumer Law.

 

Please do not return items without prior approval.

Returns Policy

At OLANBAGS, every piece is designed with intention, care, and attention to detail. This Returns Policy explains your rights and our obligations under Australian Consumer Law.

1. Our commitment under australian consumer law

2. What Is Not Covered

3. Faulty Or Damaged Items

4. Return Approval Process

5. Refunds

6. Shipping Costs

7. Contact

1. our commitment under australian consumer law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
 

You are entitled to a refund, replacement, or repair if an item:

  • Has a major fault
  • Is not as described
  • Is unsafe
  • Is significantly different from the product shown or described

Where a product does not meet acceptable quality standards and the issue is not considered a major fault, you may be entitled to a repair or replacement in accordance with ACL.

2. what is not covered

To maintain the integrity and quality of our products, we do not accept returns for:

  • Change of mind
  • Incorrect selection
  • Preference-based reasons (including colour, size, or style)
  • Normal wear and tear
  • Damage caused by misuse, neglect, or failure to follow care instructions
  • Items used beyond what is reasonable to assess their condition

3. faulty or damaged items

If your item arrives faulty or damaged, please contact us within 7 days of delivery.
 

To assist us in assessing the matter promptly, we may request:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the item and original packaging

Once reviewed, we will advise the appropriate remedy in line with Australian Consumer Law.

4. return approval process

All returns must be approved prior to being sent back.

  1. Contact us at info@olanbags.com.au
  2. Await return authorisation and instructions
  3. Return the item as directed

Returned items should be in original condition, with packaging and labels intact, unless the item is faulty.


We reserve the right to decline returns that fall outside the scope of this policy.

5. refunds

Where a refund is approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider

6. shipping costs

  • Original shipping fees are non-refundable, except where required under Australian Consumer Law
  • If a return is approved due to a fault, we will advise how return shipping will be managed

If you believe your OLANBAGS item does not meet the standards outlined above, please contact us:

7. contact

For shipping or refund enquiries, please contact:
 

OLANBAGS
Email: info@olanbags.com.au
Website: www.olanbags.com.au 
Melbourne, Australia

Shipping FAQ

When will my order be processed?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During peak periods or promotions, processing times may be slightly extended. Once dispatched, you’ll receive a confirmation email with tracking details (where available).

How long does delivery take?

Delivery timeframes vary depending on your location and courier service. All delivery estimates are indicative only. While we work closely with trusted carriers, OLANBAGS is not responsible for delays caused by circumstances outside our control, including courier disruptions, weather events, or customs processing.

Do you ship internationally?

We ship within Australia and to selected international destinations. International delivery times and fees vary by location and are calculated at checkout.

Can I change my shipping address after placing an order?

If your order has not yet been dispatched, please contact us as soon as possible and we’ll do our best to assist. Once an order has shipped, address changes are no longer possible.

What if I entered the wrong address?

Please ensure all details are entered correctly at checkout. OLANBAGS is not responsible for parcels delivered to incorrectly provided addresses. If a parcel is returned to us due to an address error, re-shipping fees may apply.

What if my parcel is delayed?

Delivery timeframes are estimates only. If your parcel is delayed, we recommend checking your tracking link first. If you need assistance, feel free to contact us and we’ll help follow up with the courier.

What if my order arrives damaged or faulty?

If your item arrives damaged or faulty, please contact us within 7 days of delivery at info@olanbags.com.au, including:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

We’ll assess the matter promptly and advise the appropriate remedy in line with Australian Consumer Law. Please do not return items without prior approval.

Who is responsible for my order once it’s delivered?

Responsibility for goods passes to you once delivery is completed to the address provided at checkout.

How are refunds handled?

Approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider. Refunds and remedies are provided in accordance with Australian Consumer Law. Please refer to our Shipping & Refund Policy for full details.