Privacy policy

OLANBAGS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or make a purchase from olanbags.com.au.

Title

Last updated: January 15, 2026

1. Personal Information We Collect

2. How We Collect Information

3. How We Use Personal Information

4. Disclosure of Personal Information

5. Overseas Disclosure

6. Cookies

7. Marketing Communications

8. Data Security

9. Access And Correction

10. Complaints

11. Changes To This Policy

12. Contact

1. personal information we collect

When you interact with our website, we may collect:

  • Identity details: name, billing and shipping address, email address, phone number
  • Order information: products purchased, order history, returns or exchanges
  • Payment details: payment information processed securely via Shopify and its payment providers (we do not store full card details)
  • Technical data: IP address, browser type, device information, cookies, and site usage data
  • Communications: enquiries, emails, reviews, or messages you send to us

2. how we collect information

We collect personal information when you:

  • Place an order or create an account
  • Subscribe to marketing communications
  • Contact us via the website or email
  • Browse our website (through cookies and similar technologies)

3. how we use personal information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate with you regarding your purchase or enquiries
  • Provide customer support
  • Improve our website, products, and customer experience
  • Send marketing communications (where you have opted in)
  • Comply with legal and regulatory obligations

4. disclosure of personal information

We may disclose personal information to trusted third parties where necessary, including:

  • Shopify, which hosts our online store
  • Payment providers (such as Shopify Payments, PayPal, Afterpay)
  • Shipping and logistics partners
  • Website analytics and marketing service providers
  • Professional advisers and regulatory authorities where required
  • We do not sell or rent your personal information.

5. overseas disclosure

Some third-party service providers, including Shopify, may store or process data outside Australia. We take reasonable steps to ensure that any overseas disclosure complies with Australian privacy standards.

6. cookies

We use cookies and similar technologies to operate our website, analyse traffic, and improve user experience.
 

You can control cookies through your browser settings, however disabling cookies may affect site functionality.

7. marketing communications

If you opt in, we may send you marketing communications.
 

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

8. data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Our website is hosted on Shopify, which maintains industry-standard security measures.

9. access and correction

You may request access to, or correction of, your personal information by contacting us using the details below.

10. complaints

If you believe your privacy has been breached, please contact us so we can address your concerns.


If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. contact

OLANBAGS
Email: info@olanbags.com.au
Website: www.olanbags.com.au
Melbourne, Australia

We respect your privacy. Personal information is collected only to process orders, deliver services, and improve your experience. We never sell your data.